Legal
Terms of service
These terms apply to cleaning services provided by good & well Property Care. Booking a job means you accept them.
Quotes and scope
Quotes state the scope, checklist, arrival window, and price, and are valid until the stated expiration date. Work outside the approved scope is quoted as an extra and only performed once approved.
Scheduling and access
You are responsible for providing accurate access instructions. If our cleaners cannot access the property during the arrival window, the visit is recorded as a no-access and a partial fee may apply so the cleaners who held the slot are still compensated.
Cancellations and rescheduling
Reschedule or cancel at no cost more than 24 hours before your arrival window. Inside 24 hours, a partial fee may apply.
Payment
Invoices are issued after the job is reviewed and are due on the terms shown on the invoice. Payment is by card or bank transfer through a secure link. Past-due invoices may pause future scheduled service.
Re-clean guarantee
If something isn't right, tell us within 48 hours and we will return and correct it at no charge. If we cannot make it right, we credit the affected portion of the invoice.
Independent contractors
Cleaning is performed by vetted independent contractors who set their own availability and choose their own jobs. Soliciting a contractor for services outside the platform is not permitted.
Limits
We do not perform biohazard remediation, mold removal, pest control, exterior window work above the first floor, or moving of heavy furniture. Pre-existing damage and wear are documented in job photos, not repaired.